HOW TO ANSWER

  • “First Baptist Owasso, this is INSERT NAME. May I help you?”


INFORMATION TO GATHER (every call & before the call is transferred) - 

  • Who is calling?
  • Why did they call?
  • What do they expect to happen next?


TRANSFER CALLS

To the Assistant or directly to the Pastor based on the instructions of each Pastor.


MISSED CALLS

Should be returned within 24 hours.


GIVING OUT INFORMATION

We do not give out personal information such as addresses, email addresses and phone numbers unless this information is publicly available in the Church Directory.


TRANSFER A CALL

  • Press XFER
  • Dial Extension
  • Hang Up

ANNOUNCE A CALL, THEN TRANSFER

  • Press *2
  • Dial Extension
  • When the call is answered ANNOUNCE CALL
  • Hang Up

TRANSFER DIRECT TO VOICEMAIL

  • Press XFER
  • Dial *Extension
  • Press XFER

CHECK/CHANGE YOUR VOICEMAIL

  • Dial Your Extension
  • Press *
  • Dial PASSWORD #
  • Follow Voice Prompts

RECEPTIONIST - FORWARD CALLS TO ANOTHER EXTENSION

  • Press CFWD button
  • Dial Extension #

RECEPTIONIST - CANCEL CALL FORWARDING

  • Press -CFWD

OTHER USEFUL PHONE CODES

  • Call Forward Activate - *72
  • Call Forward Deactivate - *73
  • Do Not Disturb Activate - *78
  • Do Not Disturb Deactivate - *79
  • Call Trace - *69